Remote CCO Programs Lead

GitLab; United States; Remote; USD 139,000 - 235,000; Full time

Benefits offered by this job

Flexible PTO

Equity Compensation

Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking a Staff Program Manager, CCO Programs, to lead cross-functional, executive-level initiatives focused on go-to-market transformation, renewal and retention motions, and field-to-product feedback. You will turn executive intent into workstreams, coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, and Enablement, and drive measurable ARR outcomes.

You’ll join as the founding chair of a new Programs function reporting to the CCO, with

Qualifications

• Experience leading complex, cross-functional strategic programs at the executive level and turning ambiguous direction into delivered outcomes without a fully scoped brief.
• Experience in Customer Experience, go-to-market, or revenue-facing functions with fluency in retention, expansion, and adoption motions and how they contribute to ARR.
• The ability to influence senior stakeholders, including executives, and hold them accountable to commitments without formal authority.

Responsibilities

• Own execution and business outcomes across CCO-level programs, including go-to-market transformation, renewal and retention motions, product feedback loops, and executive sponsorship for top accounts.
• Turn CCO direction into workstreams with clear owners, dependencies, and timelines.
• Coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement, holding them accountable without direct authority.
• Surface stalled work, unowned risks, and slipping timelines so the CCO has a reliable, real-time view of the portfolio.
• Recommend scope changes, re-sequencing, or ending a program when it is not delivering value.
• Drive follow-through from executive meetings by tracking decisions and action items to completion.
• Track program health using data, connect execution to retention, expansion, adoption, and ARR outcomes, and communicate executive-ready narratives.
• Build shared standards for tracking, reporting, and handoffs, and iterate plans with functional leaders based on field feedback.

Skills

Executive leadership

Cross-functional collaboration

Data fluency

Strategic program management

Stakeholder influence

Job description

GitLab is seeking a Staff Program Manager, CCO Programs, to lead cross-functional, executive-level initiatives focused on go-to-market transformation, renewal and retention motions, and field-to-product feedback. You will turn executive intent into workstreams, coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, and Enablement, and drive measurable ARR outcomes.

You’ll join as the founding chair of a new Programs function reporting to the CCO, with