Remote Manager, Customer Success Engineering

GitLab; United States; Remote; USD 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock"+

Growth and Development Fund

Parental leave

Home office support

Zusammenfassung

GitLab is seeking a Manager, Customer Success Engineers to lead a distributed team across the Americas. You’ll design scalable enablement programs that drive adoption of GitLab across source code management, CI/CD, DevSecOps, and Agile planning, while partnering with Sales, Renewals, and CS to deliver measurable business outcomes.

You’ll mentor engineers, translate technical insights into business value, and establish clear metrics for technical value and voice-of-the-customer feedback to

Qualifikationen

• Experience designing scalable customer success or technical enablement programs.
• Ability to translate technical concepts into business value for diverse stakeholders.
• Proven track record leading technical teams in a distributed environment.

Aufgaben

• Lead a distributed team of Customer Success Engineers in the Americas to drive adoption.
• Develop scalable enablement strategies across GitLab products (SRC, CI/CD, DevSecOps, Agile).
• Collaborate with Sales, Renewals, and CS to align enablement with commercial goals.
• Use data to measure program impact and adjust initiatives for scale.
• Mentor team members to deepen DevSecOps expertise and customer engagement.

Kenntnisse

DevSecOps

Team leadership

Distributed/remote teams

Technical enablement

Data-driven decision making

Cross-functional collaboration

Customer success mindset

Sales alignment

Tools

GitLab platform

Analytics/BI tools

Jobbeschreibung

GitLab is seeking a Manager, Customer Success Engineers to lead a distributed team across the Americas. You’ll design scalable enablement programs that drive adoption of GitLab across source code management, CI/CD, DevSecOps, and Agile planning, while partnering with Sales, Renewals, and CS to deliver measurable business outcomes.

You’ll mentor engineers, translate technical insights into business value, and establish clear metrics for technical value and voice-of-the-customer feedback to