Remote Caseworker, Virtual PIR for Refugee Resettlement

HIAS; City of Utica (NY); Hybrid; USD 55,000 - 60,000; Full time

Job summary

HIAS seeks a Caseworker, Virtual PIR to coordinate core services through VPIR for newly arrived refugees. This role focuses on remote case management during the first 90 days, guiding families and individuals toward self-sufficiency with trauma-informed, client-centered support.

Based at HIAS headquarters in Silver Spring, MD, the position offers a remote option for applicants outside commuting distance to offices and in permitted states across the U.S.

Qualifications

• Undergraduate degree preferred.
• 2-3 years of relevant professional experience.
• Knowledge of available community resources that impact client needs.
• Knowledge of client management procedures, referrals, and documentation.
• Strong written and verbal communication; able to communicate with individuals and groups.
• Excellent planning and organizational skills; able to prioritize in a fast-paced refugee issues landscape.
• Strong computer skills including MS Office and databases.

Responsibilities

• Coordinate refugee VPIR arrivals with U.S. Ties to ensure suitable housing.
• Conduct intake and Needs Assessments to create Self-Sufficiency Plans.
• Assist clients remotely with enrollment in benefits, school, and employment services.
• Ensure refugees receive health screenings and medical attention as needed.
• Document interactions and track progress in databases; report as required.
• Advocate for clients within the community.
• Provide remote case management and pre-arrival planning.

Skills

Communication skills

Planning & Organization

Autonomy

Team player

Experience 2-3 years

Client management

Education

Undergraduate degree

Tools

Microsoft Office

Databases

Job description

HIAS seeks a Caseworker, Virtual PIR to coordinate core services through VPIR for newly arrived refugees. This role focuses on remote case management during the first 90 days, guiding families and individuals toward self-sufficiency with trauma-informed, client-centered support.

Based at HIAS headquarters in Silver Spring, MD, the position offers a remote option for applicants outside commuting distance to offices and in permitted states across the U.S.