Remote Case Resolution Specialist I

FreedomCare LLC; Philadelphia (Philadelphia County); Remote; USD 40,000 - 62,000; Full time

Job summary

FreedomCare LLC in Pennsylvania is seeking a Case Resolution Specialist I for a remote role with occasional travel to a nearby hub. You will be the primary contact for patients and caregivers, guiding enrollment and restoration of homecare services, and coordinating with health plans to resolve issues promptly.

Ideal candidates bring strong call handling, empathy, CRM experience (Salesforce preferred), and the ability to manage multiple systems while maintaining accurate notes and meeting

Qualifications

• Experience handling a high volume of inbound and outbound calls.
• Strong customer service skills with empathy and active listening.
• Ability to document case statuses with clear notes in Salesforce.
• Proficient computer skills and typing ability.
• Experience in a customer service environment.

Responsibilities

• Provide high-level service through one-call resolution with empathy.
• Meet monthly metrics for starting patients on Care and call handling.
• Be primary contact for patients and caregivers restoring services.
• Maintain timely email, chat, and voicemail responses (1 business day).
• Enroll a minimum of 22 patients/caregivers monthly.
• Navigate e-Paces and health plan portals for eligibility.
• Maintain detailed patient and caregiver case notes.
• Collaborate with Intake, Care Teams and other departments.

Skills

High-volume calls

Customer service

Empathy / Active listening

Written communication

Team coordination

Tools

Salesforce

Job description

FreedomCare LLC in Pennsylvania is seeking a Case Resolution Specialist I for a remote role with occasional travel to a nearby hub. You will be the primary contact for patients and caregivers, guiding enrollment and restoration of homecare services, and coordinating with health plans to resolve issues promptly.

Ideal candidates bring strong call handling, empathy, CRM experience (Salesforce preferred), and the ability to manage multiple systems while maintaining accurate notes and meeting