Remote Case Resolution Specialist – Healthcare (PA)

FreedomCare LLC; Pennsylvania; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Wellness programs

Job summary

FreedomCare LLC is hiring a Case Resolution Specialist I to support patients and caregivers in Pennsylvania. This remote role involves one-call resolutions, enrollment guidance, and cross-functional collaboration to restore homecare services.

You will manage communications with patients, caregivers, and health plans, ensuring timely updates and accurate documentation. Ideal candidates have strong customer service experience, proficiency with Salesforce, and excellent written and verbal

Qualifications

• Experience handling a high volume of inbound and outbound calls in a customer service setting.
• Strong written and verbal communication with active listening and empathy.
• Ability to articulate case statuses through detailed notes.
• Proficient computer skills and fast typing to resolve issues.

Responsibilities

• Provide high-level customer service through one-call resolution, as measured by ‘no need for additional follow up’.
• Consistently meets monthly metrics for starting patients on Care and call handling.
• Act as the primary contact for Patients and Caregivers restoring services, guiding them through enrollment.
• Maintain timely communication with inquiries via email, chat, and voicemail.
• Assist patients and caregivers with completing the restoration process and ensure authorization.

Skills

Customer service

High-volume calls

Communication skills

Active listening

Typing speed

Tools

Salesforce

Job description

FreedomCare LLC is hiring a Case Resolution Specialist I to support patients and caregivers in Pennsylvania. This remote role involves one-call resolutions, enrollment guidance, and cross-functional collaboration to restore homecare services.

You will manage communications with patients, caregivers, and health plans, ensuring timely updates and accurate documentation. Ideal candidates have strong customer service experience, proficiency with Salesforce, and excellent written and verbal