Remote Case Manager - Personal Injury (Pre-Litigation)

HireHawk Inc.; United States; A distancia; USD 16.000 - 18.000; Jornada completa

Descripción de la vacante

HireHawk Inc. is seeking a Case Manager – Personal Injury (Pre-Litigation) to own an assigned caseload from intake through settlement or transfer to litigation, coordinating between injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys.

Your work will influence case progress and client experience. The role suits someone familiar with U.S. plaintiff-side PI work, capable of independent prioritization while knowing when attorney involvement is needed.

Formación

• 2-3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with hands-on case management experience strongly preferred.
• Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
• Experience communicating directly with injured clients, medical providers, and insurance adjusters.
• Strong written and verbal English communication skills, including the ability to communicate with clients professionally and empathetically.
• Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
• Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
• High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
• Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.

Responsabilidades

• Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
• Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
• Coordinate medical treatment, referrals, appointments, and follow-ups so clients remain on track with their care.
• Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
• Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
• Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to prevent avoidable delays.
• Identify case issues, stalled treatment, liability concerns, or other risks early and escalates them to supervising attorneys when appropriate.
• Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
• Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
• Maintain complete, accurate, and well-organized case records within the firm’s case management system.

Conocimientos

Experience in PI case management

English communication

Organization

Self-motivation

Educación

High school diploma or equivalent

Associate’s or bachelor’s degree in Legal Studies/Paralegal or related field

Herramientas

Filevine

CASEpeer

SmartAdvocate

Descripción del empleo

HireHawk Inc. is seeking a Case Manager – Personal Injury (Pre-Litigation) to own an assigned caseload from intake through settlement or transfer to litigation, coordinating between injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys.

Your work will influence case progress and client experience. The role suits someone familiar with U.S. plaintiff-side PI work, capable of independent prioritization while knowing when attorney involvement is needed.