Remote Cargo Claims Adjuster - Tech-Driven & Customer Focus

Reserv; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision & dental coverage

401(k) with employer matching

Generous PTO policy

Family leave policy

Work from anywhere

Laptop & large monitor

Job summary

Reserv is seeking highly organized Cargo Claims Adjusters to join our remote-first team. You will speak with customers on the phone, educate them through their claim, and manage an inventory of claims to achieve prompt, fair resolutions.

The ideal candidate has 5+ years in commercial cargo claims, an active adjuster license, and solid knowledge of state regulations. We offer generous health coverage, a 401(k) plan, PTO, and equipment to support your work from anywhere.

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Minimum of 5 years of experience in commercial cargo claims, ideally tractor trailer, and some dealings with Third-Party PD/Total Loss
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Commercial experience necessary
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Responsibilities

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Skills

Cargo claims experience

Adjuster license

State regulations knowledge

Commercial claims

Analytical thinking

Problem solving

Education

Bachelor's degree

Job description

Reserv is seeking highly organized Cargo Claims Adjusters to join our remote-first team. You will speak with customers on the phone, educate them through their claim, and manage an inventory of claims to achieve prompt, fair resolutions.

The ideal candidate has 5+ years in commercial cargo claims, an active adjuster license, and solid knowledge of state regulations. We offer generous health coverage, a 401(k) plan, PTO, and equipment to support your work from anywhere.