Remote Caregiver Support & Intake Specialist

Careforth, Inc.; Boston (MA); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Remote-friendly culture

Wellness program

Job summary

Careforth, Inc. in Boston seeks a Contact Center Representative to serve as the front door for our caregiving services. You will handle intake, provide empathetic customer service, and guide eligible caregivers through enrollment while coordinating with referrals and care recipients.

You will work in a remote-first environment with flexible schedules and a focus on compassionate, compliant service. Prior healthcare intake or customer service is preferred, and Salesforce experience is a plus.

Qualifications

• 2+ years of customer service or intake experience, preferably in a healthcare environment.
• 1-2 years of phone sales experience.
• Ability to connect quickly with others using empathy, inquiry, and advocacy.
• Strong written and verbal communication skills with attention to detail.
• Ability to multitask in a fast-paced environment using multiple systems.
• Bilingual skills are a plus.

Responsibilities

• Deliver exceptional customer service using empathy, inquiry and advocacy.
• Engage with caregivers, care recipients, and referral sources through inbound and outbound communication via phone, email and chat.
• Provide caregivers and referral sources with information and resources specific to geographic location and care needs.
• Conduct proactive outreach and follow-up to expedite the eligibility and enrollment process.
• Gather and document eligibility information, including demographic, clinical and financial qualification criteria.
• Maintain compliance with regulations and company protocols.
• Collaborate and communicate cross functionally to ensure seamless case handoff.
• Perform other duties as assigned.

Skills

Customer service

Phone sales

Empathy

Communication skills

Multitasking

Salesforce

Bilingual

Tools

Salesforce

Job description

Careforth, Inc. in Boston seeks a Contact Center Representative to serve as the front door for our caregiving services. You will handle intake, provide empathetic customer service, and guide eligible caregivers through enrollment while coordinating with referrals and care recipients.

You will work in a remote-first environment with flexible schedules and a focus on compassionate, compliant service. Prior healthcare intake or customer service is preferred, and Salesforce experience is a plus.