Remote Caregiver Scheduling and Coordination Specialist

ISTA Personnel Solutions; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

ISTA Personnel Solutions is seeking a proactive Service Coordination Specialist to support daily caregiver scheduling, client communication, and real-time problem-solving in a fully remote role. You will ensure shifts are covered, manage last-minute changes, and keep clients and families informed across multiple systems.

The role requires coordinating schedules across a defined geographic area, matching caregivers to client needs, and handling cancellations with replacements as needed.

Qualifications

• Experience in scheduling, dispatch, workforce coordination, or similar roles.
• Excellent verbal and written English communication.
• Strong organizational and multitasking abilities.
• Ability to use multiple computer systems and channels.
• Strong problem-solving skills under pressure.
• Empathetic communication and handling difficult conversations.
• Emotional resilience and adaptability to changing priorities.
• High attention to detail and accurate record-keeping.
• Ability to work independently and as part of a team.
• Reliable fixed fibre internet and backup power.

Responsibilities

• Coordinate caregiver schedules for an assigned geographical area, prioritising upcoming shifts and urgent same-day coverage.
• Match caregivers to clients based on availability, suitability, location and care requirements.
• Respond promptly to cancellations and call-outs, sourcing replacements to minimise service disruptions.
• Maintain backup caregiver options and monitor schedules to identify potential coverage gaps.
• Communicate with clients, families and caregivers regarding appointments, delays, schedule changes and service concerns.
• Follow up on caregiver confirmations, attendance and reliability issues, escalating concerns where necessary.
• Build positive relationships with clients and families while maintaining professional accountability with caregivers.
• Maintain accurate records of schedules, communications, shift confirmations and outcomes across multiple systems.
• Collaborate with colleagues to coordinate coverage, share updates and prevent duplicated efforts.
• Take initiative, prioritise urgent matters and elevate staffing challenges when additional support is required.

Skills

Scheduling

Dispatch

Workforce coordination

Administration

Customer service

English communication

Organisational skills

Multitasking

Computer systems

Problem solving

Empathetic communication

Emotional resilience

Attention to detail

Independent work

Job description

ISTA Personnel Solutions is seeking a proactive Service Coordination Specialist to support daily caregiver scheduling, client communication, and real-time problem-solving in a fully remote role. You will ensure shifts are covered, manage last-minute changes, and keep clients and families informed across multiple systems.

The role requires coordinating schedules across a defined geographic area, matching caregivers to client needs, and handling cancellations with replacements as needed.