Remote Care Navigator & Peer Support Specialist

Guide-Health; Chicago (IL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Guidehealth seeks a Community Resource Guide to bridge patients, primary care physicians, specialty providers, and community resources, advancing care navigation and whole-person health. You will support patients remotely and, at times, in person to navigate health systems and access resources.

This role helps reduce gaps in care and improve engagement through proactive outreach. You will collaborate with care teams, document assessments and interventions, and contribute to quality measures

Qualifications

• 3+ years in patient navigation or care coordination
• Experience with remote work and EHR systems
• Ability to work with high-risk patients
• Strong communication and documentation skills
• Knowledge of social determinants of health and referral processes

Responsibilities

• Build trusting relationships with patients, families, caregivers, providers, and partners.
• Engage high-risk patients to address health questions, barriers, and care needs.
• Assess medical, behavioral health, social, and financial needs to support whole-person care.
• Help patients understand and follow care plans and preventive needs.
• Provide patient education and motivational interviewing support within scope.

Skills

Patient navigation

Care coordination

Remote work

EHR experience

Medical terminology

Effective communication

Education

Community Health Worker certification

Peer Support Specialist certification

Emergency Medical Technician certification

Tools

Epic EHR

Athena

Cerner

Microsoft Office

Job description

Guidehealth seeks a Community Resource Guide to bridge patients, primary care physicians, specialty providers, and community resources, advancing care navigation and whole-person health. You will support patients remotely and, at times, in person to navigate health systems and access resources.

This role helps reduce gaps in care and improve engagement through proactive outreach. You will collaborate with care teams, document assessments and interventions, and contribute to quality measures