Remote Care Navigator: Coordinate Care & Resources

Sprinter Health; Menlo Park (CA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote position

Temporary contract through 2026

Equal opportunity employer

Job summary

Sprinter Health seeks a Care Navigator to guide patients through complex healthcare journeys, coordinating high‑volume outreach and end-to‑end care. You’ll connect patients to services like mammograms and primary care while linking to social resources, ensuring timely scheduling and completion.

This fast-paced role requires empathy, strong communication, and independent work to remove barriers and improve outcomes.

Qualifications

• 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach.
• Proven ability to work independently in a high‑volume, fast‑paced environment.
• Adapt quickly to evolving workflows, tools and priorities.
• Strong critical thinking and problem‑solving skills.
• High level of emotional intelligence and empathy in patient interactions.
• Experience with social determinants of health (SDoH) or community resource navigation preferred.
• Excellent written and verbal communication skills.
• Experience managing multiple communication channels (phone, email, chat).
• Zendesk experience is a plus.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities while maintaining performance and quality.
• Startup or high‑growth environment experience is a plus.
• Fluency in Spanish is preferred but not required.

Responsibilities

• Conduct high-volume outbound calls to engage patients and schedule healthcare services.
• Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow‑up, and completion of care.
• Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access).
• Conduct patient assessments to understand clinical, social, and logistical barriers to care.
• Educate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them.
• Build trust with patients and caregivers through clear, empathetic, and effective communication.
• Proactively follow up with patients to ensure completion and close gaps in care.
• Manage multiple workflows simultaneously while maintaining accuracy and attention to detail.
• Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards.
• Collaborate cross‑functionally with clinical, operations, and support teams to ensure seamless patient experiences.
• Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified.
• Support additional projects and initiatives as needed.

Skills

Care navigation

Care coordination

Social work

Call center

Patient outreach

Empathy

Communication

Spanish (optional)

Zendesk

Organization

Tools

Zendesk

Job description

Sprinter Health seeks a Care Navigator to guide patients through complex healthcare journeys, coordinating high‑volume outreach and end-to‑end care. You’ll connect patients to services like mammograms and primary care while linking to social resources, ensuring timely scheduling and completion.

This fast-paced role requires empathy, strong communication, and independent work to remove barriers and improve outcomes.