Remote Care Navigator (AL) – Geriatric Outreach

Greater Good Health

Auburn (AL)

Remote

USD 42,000 - 62,000

Full time

2 days ago

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Benefits offered by this job

Competitive compensation package

Medical benefits

Paid time off

401K program

Job summary

Greater Good Health in Auburn, Alabama is seeking a Care Navigator to support older adults through proactive outreach, home-visit coordination (where applicable), and comprehensive care coordination with Nurse Practitioners. The role emphasizes accessibility, timely preventative care, and clear communication.

You will schedule AWVs, manage follow-ups, address barriers to engagement, and ensure accurate documentation while maintaining HIPAA standards.

Qualifications

Excellent verbal and written communication skills.
Outstanding phone skills with sensitivity to PHI and HIPAA compliance.
Organized, detail-oriented, and able to multitask in a fast-paced care coordination environment.
Professional appearance, communication, and demeanor.

Responsibilities

Conduct proactive outreach to schedule AWVs and other preventive care visits.
Accept inbound calls to schedule AWVs and answer care-related questions.
Build trusting relationships with geriatric patients and their families.
Identify and address barriers to engagement (transportation, language, health literacy, finances).
Coordinate patient follow-ups, post-discharge care transitions, and referrals with NPs.
Retrieve and reconcile medical records to support care decisions.
Document interactions thoroughly in all systems.