Remote Care Management Support Specialist

Humana Inc; Saint Paul (MN); Remote; USD 40,000 - 52,000; Full time

Job summary

Humana Inc. is seeking a Care Management Support Assistant to help members take the next step toward better health by phone, completing non-clinical assessments, and connecting them with resources and benefits.

This remote role operates on a 11:30 AM–8:00 PM EST shift, with training and occasional travel to Humana offices as needed. You will support care teams by documenting member information, addressing barriers to care, and assisting with scheduling.

Qualifications

• Minimum of 1 year of experience managing high-volume inbound and outbound calls.
• Experience meeting documented productivity, quality, or service performance metrics.
• Experience navigating, documenting, and updating member information across multiple applications.
• Experience using Microsoft Word, Excel, Teams, and Outlook to complete daily work tasks.

Responsibilities

• Engage members by phone to encourage participation in care management programs.
• Complete required assessments and questionnaires to identify health risks, care needs, and opportunities for clinical team follow-up.
• Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources.
• Identify and help address barriers to preventive screenings, benefits, and health-related services so members can close gaps in care.
• Support members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being.
• Manage both inbound and outbound calls in an auto-dialer environment while documenting member information.

Skills

Inbound/outbound calls

Documentation

Customer service

Time management

Tools

Microsoft Word

Excel

Teams

Outlook

Job description

Humana Inc. is seeking a Care Management Support Assistant to help members take the next step toward better health by phone, completing non-clinical assessments, and connecting them with resources and benefits.

This remote role operates on a 11:30 AM–8:00 PM EST shift, with training and occasional travel to Humana offices as needed. You will support care teams by documenting member information, addressing barriers to care, and assisting with scheduling.