Remote Care Management Support Specialist

Humana Inc; Des Moines (IA); Remote; USD 40,000 - 52,000; Full time

Job summary

Humana Inc. is seeking a Care Management Support Assistant to help members take steps toward better health by phone, completing non-clinical assessments, and guiding access to resources and benefits. This role supports care teams in a call-center environment with compassionate, detailed documentation.

This is a remote position with an 11:30 AM–8:00 PM EST shift. Training covers required tools and processes; occasional overtime may be needed.

Qualifications

• Minimum 1 year of experience managing high-volume inbound and outbound calls.
• Experience meeting documented productivity, quality, or service performance metrics.
• Experience navigating, documenting, and updating member or customer information across multiple applications, programs, and platforms.
• Experience using Microsoft Word, Excel, Teams, and Outlook to complete daily work tasks, manage communications, track information, and maintain accurate documentation.
• Ability to work a scheduled 8-hour shift, including a 30-minute lunch, between 11:30 AM and 8:00 PM EST as assigned.

Responsibilities

• Engage members by phone to encourage participation in care management programs.
• Complete required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up.
• Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources.
• Identify and help address barriers to preventive screenings, benefits, and health-related services so members can close gaps in care.
• Support members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being.
• Manage both inbound and outbound calls in an auto-dialer environment while documenting member information.

Skills

Inbound/Outbound calls

Productivity metrics

Documentation across apps

MS Word/Excel/Teams/Outlook

Shift availability 11:30 AM–8:00 PM

Tools

Microsoft Word

Excel

Teams

Outlook

Job description

Humana Inc. is seeking a Care Management Support Assistant to help members take steps toward better health by phone, completing non-clinical assessments, and guiding access to resources and benefits. This role supports care teams in a call-center environment with compassionate, detailed documentation.

This is a remote position with an 11:30 AM–8:00 PM EST shift. Training covers required tools and processes; occasional overtime may be needed.