Remote Care Management Assistant

CenterWell Senior Primary Care; United States; Remote; USD 43,000 - 56,000; Full time

Job summary

CenterWell Senior Primary Care is seeking a Care Management Assistant to coordinate administrative, operational, and customer support activities that support care management programs and healthcare services. You will perform advanced administrative responsibilities reporting to the Associate Director, Consumer Experience.

You will collaborate with members, providers, caregivers, and care teams to support care coordination, review patient records, prepare care summaries, and help improve patient

Qualifications

• High School Diploma or GED.
• Experience providing in-center or virtual support or interaction with patients.
• Experience in patient support, care coordination, or a related healthcare setting.
• Experience with data entry and maintaining information within an electronic medical record (EMR) system.
• Can work EST or CST.

Responsibilities

• Support the assessment, coordination, and facilitation of members' care needs to help achieve and maintain health and wellness outcomes.
• Collaborate with members, providers, caregivers, and care teams to support member wellbeing through care coordination, patient record review and maintenance, and the preparation of care summaries that inform care teams, guide next steps, and improve patient outcomes.
• Use discretion and judgment in prioritizing requests, interpreting and adapting procedures, and applying established techniques.
• Use prior experience of care management processes, healthcare operations, and organizational practices to perform the role.

Skills

In-center/virtual patient support

Care coordination

Data entry

EMR navigation

Education

High School Diploma or GED

Tools

EMR system

Job description

CenterWell Senior Primary Care is seeking a Care Management Assistant to coordinate administrative, operational, and customer support activities that support care management programs and healthcare services. You will perform advanced administrative responsibilities reporting to the Associate Director, Consumer Experience.

You will collaborate with members, providers, caregivers, and care teams to support care coordination, review patient records, prepare care summaries, and help improve patient