Remote Care Expert — Troubleshooting & Support

Randstad USA; Waco (TX); Remote; USD 47,279,000 - 49,594,000; Full time

Benefits offered by this job

Fully remote position

Commission opportunities

Job summary

Whirlpool is seeking a Care Expert to guide consumers through appliance challenges, connect them with coverage options, and provide peace of mind with expert care. This fully remote role requires a high school diploma or GED and at least 1 year of customer service experience.

You will navigate multiple systems, type 35 WPM, and communicate clearly in English while supporting customers via phone, email, or chat.

Qualifications

• High School Diploma or GED.
• At least 1 year of customer service experience.
• Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously.
• Typing speed of at least 35 error-free words per minute (WPM).
• A functional cell phone to facilitate required MFA processes.
• Ability to work a full 40-hour weekly schedule within the operational hours windows.
• Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible.

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.
• Actively identify consumer needs through probing questions and active listening.
• Articulate the features and benefits of protection products, subscription plans, and accessories.
• Meet and exceed volume targets for sales and upselling against described company objectives.
• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

Call Center

Telephone Etiquette

Empathy

Basic Computer Skills

Active Listening

Typing Skills

Sales Support

Call Center Support

Basic Software Skills

Education

High School Diploma or GED

Job description

Whirlpool is seeking a Care Expert to guide consumers through appliance challenges, connect them with coverage options, and provide peace of mind with expert care. This fully remote role requires a high school diploma or GED and at least 1 year of customer service experience.

You will navigate multiple systems, type 35 WPM, and communicate clearly in English while supporting customers via phone, email, or chat.