Remote Care Navigator: Health Benefits Access

Handpicked Health, Inc.; South Carolina; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Paid Time Off & Holidays

Job summary

Handpicked Health, Inc. is hiring a Care Navigator in South Carolina. You will be the main contact for employees and their families, coordinating appointments, accessing records, and guiding benefits usage through a text-based navigation service.

Join a team that values collaboration, empathy, and diversity, with a focus on accessible, high-quality care and a supportive startup culture. This is a full-time remote role with HIPAA-compliant workflows.

Qualifications

• 1–2 years in healthcare-related customer service.
• Ability to explain insurance benefits clearly.
• Basic medical terminology knowledge.
• Professional, friendly disposition with strong written and verbal communication.
• Strong organizational and multitasking skills with attention to detail.
• Comfortable in a fast-paced startup with shifting priorities.
• Full-time remote work with private workspace and reliable internet.

Responsibilities

• Coordinate member care across providers and appointments.
• Ensure providers have medical records and care plans before visits.
• Identify and resolve barriers to care with carriers and offices.
• Serve as main contact for members and families via text, chat, and phone.
• Explain Handpicked Health services and employer-sponsored benefits clearly to members.
• Share education and resources about conditions and treatments.
• Keep care team informed about member care and progress.
• Collaborate with Provider Navigation to match members with top providers.

Skills

Healthcare customer service

Insurance benefits knowledge

Medical terminology

Written and verbal communication

Organization and time management

Independent worker

Remote work readiness

Job description

Handpicked Health, Inc. is hiring a Care Navigator in South Carolina. You will be the main contact for employees and their families, coordinating appointments, accessing records, and guiding benefits usage through a text-based navigation service.

Join a team that values collaboration, empathy, and diversity, with a focus on accessible, high-quality care and a supportive startup culture. This is a full-time remote role with HIPAA-compliant workflows.