Remote Care Navigator: Patient Access & Support

Ascend-Medical-Georgia-PC; Georgia; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Generous PTO and paid parental leave

Free healthcare including telemedicine

Flexible schedule

Job summary

Ascend Medical is seeking a Care Navigator to support patients across psychiatry and primary care, triaging, scheduling, and preparing patients for examinations. You will educate new members on Ascend services and help them navigate insurance benefits while coordinating with the care team.

The role emphasizes compassionate, patient-first service, with opportunities to work remotely and collaborate within a fast-growing healthcare team that values safety, empathy, and teamwork.

Qualifications

• High school diploma or equivalent is required.
• Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation.
• Minimum of 2 years MA experience working in a healthcare setting required.
• Must be current in CPR certification.
• Experience using Athena (athenahealth) EMR is preferred.

Responsibilities

• Book telehealth appointments, triage patients virtually, and record patient interview, history & chief complaint utilizing Ascend’s EMR.
• Facilitate telehealth consultations by pre-visit chart review or planning, ensuring all equipment is operable prior to appointment.
• Prepare patients for examinations and perform/referrals for routine screening tests; assist physician with exams; explain treatment procedures.
• Work directly with the Care Coordinator to ensure all patients have care plans and follow up appointments lined out by the provider.
• Organize and manage inbound and/or outbound communications – calls, chats, and emails as assigned.
• Offer guidance to new and existing members about Ascend services and help navigate health insurance benefits.
• Process patient messages and route to appropriate team members; secure messaging with patients as needed.
• Conduct business in a service-oriented manner with empathy and professionalism.

Skills

Excellent communication

Fluent English

Team player

Self-motivated

Adaptable

Critical thinker

Education

High school diploma or equivalent

Medical Assistant program or equivalent

CCMA preferred

Tools

Athena EMR

Job description

Ascend Medical is seeking a Care Navigator to support patients across psychiatry and primary care, triaging, scheduling, and preparing patients for examinations. You will educate new members on Ascend services and help them navigate insurance benefits while coordinating with the care team.

The role emphasizes compassionate, patient-first service, with opportunities to work remotely and collaborate within a fast-growing healthcare team that values safety, empathy, and teamwork.