Remote Care Coordinator: Patient Support

GuideWell; Irving (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

WebTPA, a GuideWell Company, is seeking a Care Coordinator in Irving, TX (remote options available). You will work with administrators, care managers, patients, and families to support healthcare goals and maintain open communication.

Key duties include telephonic follow-up after hospital discharge, assisting in care coordination tasks, and directing patients to resources. Strong organization and Microsoft Office skills are important in this fast-paced role.

Qualifications

• 1+ years related work experience in a healthcare related role.
• High school diploma or GED.
• Strong organizational and time management skills.
• Ability to communicate telephonically in a professional and efficient manner.
• Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Serves as a resource contact, education source to patients, families, providers, and/or staff.
• Provides telephonic follow-up with members to include post hospital discharge and chronic condition management.
• Completes assigned tasks related to Care Coordination.
• Generates tasks to the assigned RN Case Manager.
• Directs patients/families to appropriate resources including community resources.
• As directed and supervised by the RN Case Manager assists in the attainment of members goals including support, member education, access to resources, assisting in the arrangement with follow-up care, etc.
• M aintains quality service by following organization standards.
• Assists with data entry, faxes, filing, and other clerical duties.
• Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff.

Skills

Telephonic communication

Organizational skills

Time management

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

WebTPA, a GuideWell Company, is seeking a Care Coordinator in Irving, TX (remote options available). You will work with administrators, care managers, patients, and families to support healthcare goals and maintain open communication.

Key duties include telephonic follow-up after hospital discharge, assisting in care coordination tasks, and directing patients to resources. Strong organization and Microsoft Office skills are important in this fast-paced role.