Remote Care Coordinator: Patient Support & Referrals

A-Line Staffing Solutions; Lewisville (TX); Remote; USD 23,000 - 32,000; Full time

Job summary

A-Line Staffing Solutions is hiring a Care Coordinator for a remote role in Lewisville, TX. The position supports patient journey updates, referrals, and follow-up calls, with documentation in CRM and proprietary software. The ideal candidate has call center experience and is comfortable with multitasking in a fast-paced environment.

The role offers full-time hours (40 hrs/week). Training runs 4–6 weeks, Monday–Friday, with a required camera for training.

Qualifications

• High School Diploma or GED required.
• 2–4 years of customer-facing/call center experience preferred.
• Typing speed 40 WPM+ with good accuracy.
• Strong Microsoft Office skills; comfortable using multiple systems.

Responsibilities

• Process referrals and applications in a centralized CRM platform.
• Support patients with status updates, next steps, and issue resolution.
• Document calls accurately with patients and providers.
• Place outbound calls for follow-ups and confirmations.
• Maintain empathy and clear communication with patients.
• Use video conferencing tools (Teams/Zoom) as required.

Skills

Typing 40 WPM

CRM experience

MS Office

Remote work

Education

High School Diploma/GED

Tools

CRM platform

Google Chrome

Teams/Zoom

Job description

A-Line Staffing Solutions is hiring a Care Coordinator for a remote role in Lewisville, TX. The position supports patient journey updates, referrals, and follow-up calls, with documentation in CRM and proprietary software. The ideal candidate has call center experience and is comfortable with multitasking in a fast-paced environment.

The role offers full-time hours (40 hrs/week). Training runs 4–6 weeks, Monday–Friday, with a required camera for training.