Care Coordination Specialist - Remote Patient Support

WEB-TPA, Inc.; Irving (TX); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Employer 401(k) match

Paid time off

Holidays

Remote work option

Job summary

WebTPA, a GuideWell Company, is seeking a Care Coordinator in Irving, TX (Remote option) to collaborate with care managers, patients, and families to reach healthcare goals. You will handle non-clinical duties, support clinicians, and ensure clear communication across teams.

The role emphasizes organization, timely follow-up post-discharge, and coordination with RN Case Managers to connect members with community resources. A valid HS diploma and healthcare exposure are required.

Qualifications

• 1+ year related work experience in a healthcare related role.
• High school diploma or GED.
• Strong organizational and time management skills.
• Ability to communicate telephonically in a professional and efficient manner.
• Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Serves as a resource contact, education source to patients, families, providers, and/or staff.
• Provides telephonic follow-up with members to include post hospital discharge and chronic condition management.
• Completes assigned tasks related to Care Coordination.
• Generates tasks to the assigned RN Case Manager.
• Directs patients/families to appropriate resources including community resources.
• As directed and supervised by the RN Case Manager assists in the attainment of members goals including support, member education, access to resources, assisting in the arrangement with follow-up care, etc.
• Mantains quality service by following organization standards.
• Assists with data entry, faxes, filing, and other clerical duties.
• Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff.

Skills

Organizational skills

Time management

Phone communication

MS Office

Multi-tasking

Education

High school diploma or GED

Tools

Excel

Word

Outlook

PowerPoint

Job description

WebTPA, a GuideWell Company, is seeking a Care Coordinator in Irving, TX (Remote option) to collaborate with care managers, patients, and families to reach healthcare goals. You will handle non-clinical duties, support clinicians, and ensure clear communication across teams.

The role emphasizes organization, timely follow-up post-discharge, and coordination with RN Case Managers to connect members with community resources. A valid HS diploma and healthcare exposure are required.