Care Coordinator

WEB-TPA, Inc.; Irving (TX); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Employer 401(k) match

Paid time off

Holidays

Remote work option

Job summary

WebTPA, a GuideWell Company, is seeking a Care Coordinator in Irving, TX (Remote option) to collaborate with care managers, patients, and families to reach healthcare goals. You will handle non-clinical duties, support clinicians, and ensure clear communication across teams.

The role emphasizes organization, timely follow-up post-discharge, and coordination with RN Case Managers to connect members with community resources. A valid HS diploma and healthcare exposure are required.

Qualifications

• 1+ year related work experience in a healthcare related role.
• High school diploma or GED.
• Strong organizational and time management skills.
• Ability to communicate telephonically in a professional and efficient manner.
• Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Serves as a resource contact, education source to patients, families, providers, and/or staff.
• Provides telephonic follow-up with members to include post hospital discharge and chronic condition management.
• Completes assigned tasks related to Care Coordination.
• Generates tasks to the assigned RN Case Manager.
• Directs patients/families to appropriate resources including community resources.
• As directed and supervised by the RN Case Manager assists in the attainment of members goals including support, member education, access to resources, assisting in the arrangement with follow-up care, etc.
• Mantains quality service by following organization standards.
• Assists with data entry, faxes, filing, and other clerical duties.
• Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff.

Skills

Organizational skills

Time management

Phone communication

MS Office

Multi-tasking

Education

High school diploma or GED

Tools

Excel

Word

Outlook

PowerPoint

Job description

• Locations United States Irving, TX, United States (Remote)

Job Description

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?
The Care Coordinator works with administration, Care Managers, patients, and their family members to reach healthcare goals and keep the lines of communication open. Care Coordinator will support non-clinical duties and provide additional layers of support to the clinicians/case managers/members as it relates to patient care.

What Will You Be Doing:

• Serves as a resource contact, education source to patients, families, providers, and/or staff
• Provides telephonic follow-up with members to include post hospital discharge and chronic condition management
• Completes assigned tasks related to Care Coordination
• Generates tasks to the assigned RN Case Manager
• Directs patients/families to appropriate resources including community resources
• As directed and supervised by the RN Case Manager assists in the attainment of members goals including support, member education, access to resources, assisting in the arrangement with follow-up care, etc.
• Maintains quality service by following organization standards
• Assists with data entry, faxes, filing, and other clerical duties
• Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff

Qualifications

• 1+ years related work experience in a healthcare related role.
• High school diploma or GED
• Strong organizational and time management skills.
• Ability to communicate telephonically in a professional and efficient manner.
• Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to multi-task in a fast-paced environment.

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan includes employer contribution and employer match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.