Patient Care Coordination Specialist (Remote)

WebTPA; Irving (TX); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

PTO and holidays

Retirement savings plan

Volunteer time off

Job summary

WebTPA, a GuideWell Company, is hiring a Care Coordinator to work with administration, Care Managers, patients, and families to reach healthcare goals and maintain open communication. The role involves non-clinical duties and supporting clinicians and members in patient care.

The position requires 1+ year healthcare-related experience, a high school diploma or GED, strong organizational skills, and proficiency with Microsoft Office; remote-friendly with standard business hours CST.

Qualifications

• 1+ years related work experience in a healthcare related role.
• High school diploma or GED
• Strong organizational and time management skills.
• Ability to communicate telephonically in a professional and efficient manner.
• Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Serves as a resource contact, education source to patients, families, providers, and/or staff
• Provides telephonic follow-up with members to include post hospital discharge and chronic condition management
• Completes assigned tasks related to Care Coordination
• Generates tasks to the assigned RN Case Manager
• Directs patients/families to appropriate resources including community resources
• As directed and supervised by the RN Case Manager assists in the attainment of members goals including support, member education, access to resources, assisting in the arrangement with follow-up care, etc.
• Maintains quality service by following organization standards
• Assists with data entry, faxes, filing, and other clerical duties
• Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff

Skills

Healthcare experience

Telephonic communication

Organization/time management

Multi-tasking

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

WebTPA, a GuideWell Company, is hiring a Care Coordinator to work with administration, Care Managers, patients, and families to reach healthcare goals and maintain open communication. The role involves non-clinical duties and supporting clinicians and members in patient care.

The position requires 1+ year healthcare-related experience, a high school diploma or GED, strong organizational skills, and proficiency with Microsoft Office; remote-friendly with standard business hours CST.