Remote Care Coordinator — Home Infusion Scheduling

Float Health Inc.; Northern (KY); Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO with minimum days

Paid parental leave

Home office setup

Phone & internet monthly stipend

Annual Learning Stipend

HSA & FSA

Voluntary Life, Accident, Hospital, &/

100% remote (within the US)

Job summary

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits, interfacing with specialty pharmacies, nurses, and patients, and ensuring timely scheduling using our proprietary technology. You’ll manage high volumes of tickets, calls, and patient visits with a focus on accurate, empathetic service.

You will collaborate across operations, product, and engineering to share feedback, drive process improvements, and help scale our care delivery platform from home visits.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Schedule nursing visits using Float Health’s proprietary technology and third-party platforms.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10-30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Customer service

Communication

Time management

Teamwork

Tech-savvy

Process improvement

Healthcare terminology

Job description

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits, interfacing with specialty pharmacies, nurses, and patients, and ensuring timely scheduling using our proprietary technology. You’ll manage high volumes of tickets, calls, and patient visits with a focus on accurate, empathetic service.

You will collaborate across operations, product, and engineering to share feedback, drive process improvements, and help scale our care delivery platform from home visits.