Remote Care Coordination Specialist — Home Infusion

Float Health; Centennial (CO); Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

401k matching

Unlimited PTO

Parental leave

Phone & internet stipend

Learning stipend

HSA & FSA

Life/Accident/Hospital/Illness保险

Remote work US hours

Job summary

Float Health is seeking a Recurring Care Specialist for a fully remote role based in the United States. You will coordinate nursing care by interfacing with specialty pharmacies, nurses, and patients, ensuring timely scheduling and clear communication.

You will handle approximately 40 Zendesk tickets per shift, answer up to 30 inbound calls, and schedule 10–30 patient visits per shift with accuracy and empathy.

Qualifications

• 1+ year of experience with medical scheduling.
• Excellent critical thinking and problem solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills—able to explain complex information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic environment.
• Tech-savvy and confident navigating multiple platforms with a willingness to learn new tools.
• Experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Scheduling experience

Critical thinking

Time management

Customer service

Team collaboration

Tech-savvy

Process improvement

Healthcare experience

Job description

Float Health is seeking a Recurring Care Specialist for a fully remote role based in the United States. You will coordinate nursing care by interfacing with specialty pharmacies, nurses, and patients, ensuring timely scheduling and clear communication.

You will handle approximately 40 Zendesk tickets per shift, answer up to 30 inbound calls, and schedule 10–30 patient visits per shift with accuracy and empathy.