Remote Care Coordination Specialist

Float Health; Chico (CA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone & internet stipend

Learning stipend

HSA & FSA

Remote work within US

Job summary

Float Health is seeking a Recurring Care Specialist to coordinate nursing care by interfacing with specialty pharmacies, nurses, and patients, ensuring timely, accurate scheduling and communication throughout the patient lifecycle.

You will handle high volumes of tickets, calls, and visit scheduling while maintaining exceptional customer service and attention to detail. This fully remote position offers a competitive base salary and benefits.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with strong time management.
• Exceptional customer service and communication skills, empathetic explanations of information.
• Comfortable working independently and in a team within a dynamic, evolving environment.
• Tech-savvy with ability to navigate multiple platforms.
• Mindset focused on continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology preferred.

Responsibilities

• Schedule nursing visits using Float Health's tech and third-party platforms.
• Respond to ~40 Zendesk tickets per shift and resolve inquiries.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care.
• Ensure all documentation is collected and uploaded for scheduled visits.
• Prioritize multiple tasks in a fast-paced environment without losing detail.
• Collaborate with cross-functional teams to track data and share insights.
• Proactively suggest process improvements to enhance efficiency.
• Maintain relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Customer service

Communication

Time management

Team collaboration

Adaptability

Problem solving

Independent work

Job description

Float Health is seeking a Recurring Care Specialist to coordinate nursing care by interfacing with specialty pharmacies, nurses, and patients, ensuring timely, accurate scheduling and communication throughout the patient lifecycle.

You will handle high volumes of tickets, calls, and visit scheduling while maintaining exceptional customer service and attention to detail. This fully remote position offers a competitive base salary and benefits.