Remote Care Coordinator - Bilingual (Spanish/English)

U.S. Renal Care; McAllen (TX); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical / Pharmacy

Dental

Vision

401k with employer match

Virtual Care

Life Insurance

PTO

Job summary

U.S. Renal Care is seeking a VBC Care Coordinator to partner with the Value-Based Care Clinical team. This remote position is based in Texas and supports scheduling, patient questionnaires, and care-management workflow across our patient population.

You will collect and share vital documentation, ensure timely data entry in the care platform, and promote high-quality patient interactions. Experience in healthcare or call centers is preferred, and bilingual Spanish/English is required.

Qualifications

• High school diploma or equivalent.
• Previous customer service, contact center, healthcare experience preferred.
• Proficient with Microsoft Office (Word and Outlook) and ability to learn new systems.
• Must be bilingual in Spanish/English.

Responsibilities

• Make outbound or receive inbound calls from patients to schedule appointments and/or address program needs.
• Conduct health-related patient questionnaires as needed.
• Document all activities for quality and metrics reporting through the care management platform.
• Gather and store critical patient information to drive nurse and other care team workflow.
• Coordinate patient transportation.
• Participate in continuous quality improvement initiatives to meet goals.
• Maintain performance and quality standards based on established contact center metrics.
• Actively promote GUEST customer service standards and develop relationships at all levels.
• Participate in team concepts and adhere to company policies and procedures.
• Ensure regular and reliable attendance.

Skills

Bilingual Spanish/English

Customer service

Healthcare experience

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Word & Outlook)

Job description

U.S. Renal Care is seeking a VBC Care Coordinator to partner with the Value-Based Care Clinical team. This remote position is based in Texas and supports scheduling, patient questionnaires, and care-management workflow across our patient population.

You will collect and share vital documentation, ensure timely data entry in the care platform, and promote high-quality patient interactions. Experience in healthcare or call centers is preferred, and bilingual Spanish/English is required.