VBC - Care Coordinator

U.S. Renal Care; McAllen (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical / Pharmacy

Dental

Vision

401k with employer match

Virtual Care

Life Insurance

PTO

Job summary

U.S. Renal Care is seeking a VBC Care Coordinator to partner with the Value-Based Care Clinical team. This remote position is based in Texas and supports scheduling, patient questionnaires, and care-management workflow across our patient population.

You will collect and share vital documentation, ensure timely data entry in the care platform, and promote high-quality patient interactions. Experience in healthcare or call centers is preferred, and bilingual Spanish/English is required.

Qualifications

• High school diploma or equivalent.
• Previous customer service, contact center, healthcare experience preferred.
• Proficient with Microsoft Office (Word and Outlook) and ability to learn new systems.
• Must be bilingual in Spanish/English.

Responsibilities

• Make outbound or receive inbound calls from patients to schedule appointments and/or address program needs.
• Conduct health-related patient questionnaires as needed.
• Document all activities for quality and metrics reporting through the care management platform.
• Gather and store critical patient information to drive nurse and other care team workflow.
• Coordinate patient transportation.
• Participate in continuous quality improvement initiatives to meet goals.
• Maintain performance and quality standards based on established contact center metrics.
• Actively promote GUEST customer service standards and develop relationships at all levels.
• Participate in team concepts and adhere to company policies and procedures.
• Ensure regular and reliable attendance.

Skills

Bilingual Spanish/English

Customer service

Healthcare experience

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Word & Outlook)

Job description

Overview

The VBC Care Coordinator partners with our Value-Based Care Clinical team to drive improved outcomes for chronic kidney disease and end-stage kidney disease patients. Acts as the first point of patient contact for incoming or outbound calls. Supports gathering and sharing of key documentation (e.g., discharge summaries) to drive care. Manages workflow in our care management platform.

Responsibilities

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Make outbound or receive inbound calls from patients to schedule appointments and/or address program needs.

• Conduct health-related patient questionnaires, as needed.

• Documents all activities for quality and metrics reporting through the care management platform.

• Gathers and stores critical patient information to drive nurse and other care team member workflow.

• May coordinate patient transportation.

• Participates in continuous quality improvement initiatives to ensure department and company goals are met and exceeded.

• Maintains performance and quality standards based on established contact center metrics.

• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.

• Participates in team concepts and promotes a team effort; performs duties in accordance with company policies and procedures.

• Regular and reliable attendance is required for the job.

• Remote position, prefer candidates based in Dallas and San Antonio.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• High school graduate or equivalent.
• Previous customer service, contact center, healthcare experience (and in some markets- bilingual skills) are preferred.
• Proficient computer skills, including Microsoft Office (Word and Outlook) and ability to learn new systems
• Must be bilingual in Spanish/English

U.S. Renal Care is an Equal Opportunity Employer/Disabled/Veteran.

Benefit Details

All Full-Time employees are eligible for the following benefits:

• Medical / Pharmacy
• Dental
• Vision
• Voluntary benefits
• 401k with employer match
• Virtual Care
• Life Insurance
• Voluntary Benefits
• PTO

All Part Time employees are eligible for the following benefits:

• 401k with employer match
• PTO