Remote Care Coordination Assistant

Humana, Inc.; Salt Lake City (UT); Remote; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Job summary

Humana, Inc. is seeking a Care Management Assistant to coordinate administrative, operational, and patient support activities for care management programs.

You will work under the Associate Director, Consumer Experience to help achieve health outcomes by coordinating care needs and maintaining patient information in EMR systems. You will collaborate with members, providers, and care teams, prioritize requests, and apply established procedures.

Qualifications

• High School Diploma or GED.
• Experience providing in-center or virtual support or interaction with patients.
• Experience in patient support, care coordination, or a related healthcare setting.
• Experience with data entry and maintaining information within an electronic medical record (EMR) system.
• Can work EST or CST.

Responsibilities

• Coordinate administrative, operational, and customer support activities for care management programs and services.
• Collaborate with members, providers, caregivers, and care teams to support member wellbeing.
• Use discretion and judgment in prioritizing requests and interpreting procedures.
• Apply experience of care management processes and healthcare operations to perform the role.

Skills

Care coordination

Patient support

EMR data entry

Healthcare operations

Education

High School Diploma or GED

Job description

Humana, Inc. is seeking a Care Management Assistant to coordinate administrative, operational, and patient support activities for care management programs.

You will work under the Associate Director, Consumer Experience to help achieve health outcomes by coordinating care needs and maintaining patient information in EMR systems. You will collaborate with members, providers, and care teams, prioritize requests, and apply established procedures.