Remote Card & Account Support Specialist

Kenyan Edu; Northern (KY); Hybrid; USD 21.000 - 23.000; Vollzeit

Benefits dieser Stelle

Certification bonuses

Flexible hours

Remote work from home

Zusammenfassung

ShyftOff is seeking a Remote Financial Services Agent (Independent Contractor) to handle inbound card and account support. You will work from home, set your own hours, and help customers with activations, replacements, disputes and payments. The role emphasizes security, accuracy, and friendly customer service.

This remote position is U.S.-based and paid hourly with potential certification bonuses. Candidates should pass background checks and credentialing as part of the onboarding process.

Qualifikationen

• Clear, empathetic phone communication, even under stress.
• Care for protecting sensitive financial information.
• Comfort moving between multiple banking systems and tools.
• Composure and problem solving in a fast-paced environment.
• Strong plus: banking, card or contact center experience.

Aufgaben

• Handle inbound calls for card activation, replacements, balances and questions.
• Process payments, transfers, and disputes with accuracy and security.
• Verify identity and follow security/compliance protocols on every call.
• Identify potential fraud and assist in resolution with calm.
• Document interactions accurately in the system.

Kenntnisse

Empathetic communication

Data privacy

Multi-system navigation

Problem solving

Financial services knowledge

Jobbeschreibung

ShyftOff is seeking a Remote Financial Services Agent (Independent Contractor) to handle inbound card and account support. You will work from home, set your own hours, and help customers with activations, replacements, disputes and payments. The role emphasizes security, accuracy, and friendly customer service.

This remote position is U.S.-based and paid hourly with potential certification bonuses. Candidates should pass background checks and credentialing as part of the onboarding process.