Remote Financial Services Agent (Independent Contractor) – Inbound Card & Account Support

Bazeta; Northern (KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Performance incentives

Job summary

ShyftOff is seeking a Remote Financial Services Agent to handle inbound card and account support from home, working as a 1099 independent contractor with flexible hours across 24/7 coverage.

You will assist with card activations, replacements, lost or stolen cards, balances, and account questions, while maintaining security and accurate documentation of each interaction.

Qualifications

• Clear, empathetic phone communication
• Care for protecting sensitive financial information
• Comfort moving between multiple systems at once
• Composure and problem-solving in a fast-paced environment
• Strong plus: banking, card, financial services, or contact center experience

Responsibilities

• Inbound calls on card activation, replacements, lost or stolen cards, balances, and account questions
• Payments, transfers, and disputes, handled accurately and securely
• Identity verification and strict security and compliance protocols on every call
• Spotting potential fraud and helping resolve it with composure
• Accurate documentation of every interaction

Skills

Phone communication

Customer service

Security awareness

Problem solving

Job description

# Remote Financial Services Agent (Independent Contractor) – Inbound Card & Account SupportUnited States4 hours agoID 2469942Price on request## DetailsEmployment type: ContractRemote: YesCompany: ShyftOff## DescriptionSet your own hours, take inbound banking card calls from home, and earn up to $350 in certification bonuses. The contract has a pool of 20,000+ hours of work available every month. Earnings at a Glance • $15.00–$17.00 per hour, plus performance incentives • $300 certification bonus once you complete 200 productive hours • +$50 bonus if you certify within 6 weeks • Choose your own hours. Coverage runs 24/7, every day • Remote, U.S.-based, 1099 independent contractor The Opportunity Help cardholders manage their money with confidence. You'll take inbound calls from people who rely on their cards for everyday life. They might be activating a new card, replacing a lost one, sorting out a disputed charge, or getting a time-sensitive payment through. These moments matter, and you're the person who makes them go smoothly. What the Work Involves • Inbound calls on card activation, replacements, lost or stolen cards, balances, and account questions • Payments, transfers, and disputes, handled accurately and securely • Identity verification and strict security and compliance protocols on every call • Spotting potential fraud and helping resolve it with composure • Accurate documentation of every interaction You're a Fit If You Bring • Clear, empathetic phone communication, even when callers are stressed • Care for protecting sensitive financial information • Comfort moving between multiple systems at once • Composure and problem-solving in a fast-paced environment • Strong plus: banking, card, financial services, or contact center experience Your Path to Starting Work • Week 1: Apply. Create your ShyftOff account and apply to the Financial Services campaign. • Weeks 2–3: Screening & credentialing. Federal background check, fingerprinting, drug screening, and credential issuance. • Weeks 4–5: Certification. Simulations and scored mock calls. Standards and examples of required work product are demonstrated. • Week 6: Practice calls & go-live. Show that your work meets the program's accuracy and quality standards, then start choosing open hours. Screening Cost: Please Read Before Applying This is a federally backed program, so every contractor must complete third-party credentialing before taking live calls. As an independent contractor, you pay these providers directly: • Extensive federal background check • Fingerprinting • Drug screening • YubiKey security device (yours to keep) Total: $299, paid to third-party providers. It's due only when you move into credentialing, not at sign-up. What You'll Need • Ability to pass federal background, fingerprint, and drug screening • A quiet home workspace and reliable high-speed internet • Commitment to completing self-paced certification (about 6 weeks) How to Apply • Create your agent account at https://www.shyftoff.com/agents • Apply to the Financial Services campaign from your dashboard This is an independent contractor (1099) opportunity. You set your own schedule, work remotely, and provide your own workspace and equipment.