Remote Cambodian-English Healthcare Support Rep

TTEC; Madison (WI); On-site; USD 25,742 - 36,663; Full time

Job summary

TTEC is seeking a Cambodian-English bilingual Healthcare Customer Service Representative to work remotely from home in California. You’ll help consumers with healthcare benefit questions, delivering thoughtful, tailored support and guiding them through options.

In a typical day you’ll answer calls, research across systems, provide clear information, and maintain professionalism while handling a high volume of interactions.

Qualifications

• 6 months of customer service experience
• Bilingual in English and Cambodian
• High school diploma or equivalent
• Empathy, patience, and attentiveness to customer needs
• Comfort with computer systems and Windows-based applications
• A distraction-free, designated home workspace
• A secure, high-speed wired internet connection (minimum 25 Mbps)

Responsibilities

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Skills

Customer service

Bilingual English Cambodian

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

TTEC is seeking a Cambodian-English bilingual Healthcare Customer Service Representative to work remotely from home in California. You’ll help consumers with healthcare benefit questions, delivering thoughtful, tailored support and guiding them through options.

In a typical day you’ll answer calls, research across systems, provide clear information, and maintain professionalism while handling a high volume of interactions.