Remote Campaign Delivery Lead

Informa PLC; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Private medical cover

Remote/hybrid work flexibility

Job summary

Informa TechTarget is seeking a Client Delivery Specialist to support end-to-end delivery of advertising campaigns, coordinating materials, and communicating with sales and post-sales teams. You will ensure campaigns meet deadlines, manage client relationships, and provide timely status updates.

The role emphasizes excellent communication, organizational skills, and the ability to multitask in a fast-paced, team-oriented environment with hybrid work options in the United States.

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must
• Excellent oral and written communication skills
• Strong organizational skills
• Extremely reliable - team player
• Professional phone skills
• Must have the ability to handle multiple deadlines, phone calls and projects
• Must be fast thinker and be able to make decisions quickly
• Computer Application literate
• B.A. or B.S. degree required
• Proven sales and client management abilities, preferably to the advertising and agency marketplace
• Accurate data entry skills, problem solving ability and the ability to work independently

Responsibilities

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email
• Provide order status and performance updates to Sales Reps
• Ensure proper revenue forecasting and recognition on a weekly basis
• Setting up auto-reporting and ownership of any manual client reporting deliveries
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
• Securing any necessary proof of delivery and processing month end close tasks

Skills

Customer Service

Communication

Organizational skills

Team Player

Phone Skills

Multitasking

Decision Making

Data Entry

Independent Work

Education

Bachelor's Degree

Job description

Informa TechTarget is seeking a Client Delivery Specialist to support end-to-end delivery of advertising campaigns, coordinating materials, and communicating with sales and post-sales teams. You will ensure campaigns meet deadlines, manage client relationships, and provide timely status updates.

The role emphasizes excellent communication, organizational skills, and the ability to multitask in a fast-paced, team-oriented environment with hybrid work options in the United States.