Client Delivery Specialist — Remote/Hybrid Support

your Jared; Auburndale (MA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

401k match

Health, vision and dental insurance

Parental leave

Open vacation policy

Job summary

Informa TechTarget, based at 275 Grove St, Auburndale, MA, is seeking a Client Delivery Specialist to manage delivery of products from inception to completion and ensure customer satisfaction. You will coordinate asset receipts, communicate with sales and post-sales teams, and handle post-sale changes in a fast-paced environment.

The role emphasizes relationship building with advertisers, timely campaign delivery, and accurate revenue forecasting.

Qualifications

• Excellent oral and written communication skills.
• Strong organizational skills.
• Extremely reliable - team player.
• Professional phone skills.
• Must have the ability to handle multiple deadlines, phone calls and projects.
• Must be fast thinker and be able to make decisions quickly.
• Accurate data entry skills, problem solving ability and the ability to work independently.

Responsibilities

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps;
• Ensure proper revenue forecasting and recognition on a weekly basis;
• Setting up auto-reporting and ownership of any manual client reporting deliveries;
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing;
• Securing any necessary proof of delivery and processing month end close tasks

Skills

Oral and written communication

Organizational skills

Reliability

Phone skills

Multitasking

Fast thinker

Data entry

Computer Applications literate

Education

Bachelor's degree (B.A. or B.S.)

Tools

Computer Applications

Job description

Informa TechTarget, based at 275 Grove St, Auburndale, MA, is seeking a Client Delivery Specialist to manage delivery of products from inception to completion and ensure customer satisfaction. You will coordinate asset receipts, communicate with sales and post-sales teams, and handle post-sale changes in a fast-paced environment.

The role emphasizes relationship building with advertisers, timely campaign delivery, and accurate revenue forecasting.