Remote Camera Pro Support Specialist II

Canon Information Technology Services; New Orleans (LA); Remoto; USD 38.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work style

Paid orientation and training

Benefits (medical, vision, dental, 1k

Descrizione del lavoro

Canon Information Technology Services offers a remote, full‑time Camera Pro Support Representative II role. You will handle expert technical assistance for Canon consumer cameras, manage service requests, coordinate with Canon Professional Services, and document all customer interactions using CRM systems.

The position emphasizes ongoing learning, teamwork, and delivering outstanding customer care. The role requires 1–2 years of related experience, strong communication, and deep photography

Competenze

• High school diploma or equivalent.
• 1-2 years of directly related experience.
• Strong verbal and written communication skills.
• Proficiency in troubleshooting and problem-solving.
• Patience and empathy when supporting customers.
• Experience in customer service or technical support roles.
• Knowledge of computer hardware, software, and operating systems.
• Ability to multitask, prioritize, and navigate multiple software systems in a remote/virtual environment.
• Advanced camera/photography knowledge (DSLR, lenses, sensors, video resolutions, etc.).

Mansioni

• Provide expert technical assistance for Canon consumer camera and video products via phone.
• Assist customers with service requests, repair status updates, and payment processing.
• Support CPS members with troubleshooting, service coordination, equipment inquiries, and membership renewals.
• Guide users through detailed, step‑by‑step troubleshooting using product knowledge and support resources.
• Accurately document customer interactions using CRM tools to ensure consistent service and tracking.
• Escalate unresolved or complex issues to the appropriate internal teams as needed.
• Identify opportunities to recommend Canon's Total Care solutions and enhance overall customer value.
• Stay up to date on Canon products, services, and support tools through regular training and self‑study.
• Consistently meet or exceed performance standards in reliability, communication, technical knowledge, and customer satisfaction.
• Collaborate with team members and cross‑functional departments to improve service delivery.
• Perform additional support duties as assigned to contribute to team success.

Conoscenze

Customer service

Troubleshooting

Communication

Photography knowledge

Remote work

Formazione

High school diploma or equivalent

Strumenti

CRM software

Descrizione del lavoro

Canon Information Technology Services offers a remote, full‑time Camera Pro Support Representative II role. You will handle expert technical assistance for Canon consumer cameras, manage service requests, coordinate with Canon Professional Services, and document all customer interactions using CRM systems.

The position emphasizes ongoing learning, teamwork, and delivering outstanding customer care. The role requires 1–2 years of related experience, strong communication, and deep photography