Remote Camera Pro Support Specialist II

Canon Information Technology Services; Chesapeake (VA); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Paid orientation and training

Medical, vision, dental, life, and Dis

Company holidays

Paid time off

Job summary

Canon Information Technology Services, Inc. is seeking a Camera Pro Support Representative II to provide expert technical assistance for Canon consumer cameras and video products via phone, delivering an exceptional customer experience.

This remote, full-time role offers flexible scheduling, paid orientation and training, comprehensive benefits, company holidays, paid time off, a 401(k) with company match, tuition reimbursement, employee discounts, and salary hourly with shift differentials.

Qualifications

• In-person or remote customer support experience is valuable.
• Strong verbal and written communication skills are required.
• Ability to troubleshoot and resolve issues with empathy.

Responsibilities

• Provide expert technical assistance for Canon consumer cameras and video products via phone.
• Assist customers with service requests, repair status updates, and payment processing.
• Support Canon Professional Services members with troubleshooting and service coordination.
• Document customer interactions accurately using CRM tools.
• Escalate complex issues to internal teams when needed.
• Stay up to date on Canon products and support tools through training.

Skills

Communication

Troubleshooting

Customer service

Patience & empathy

Remote work

Education

High school diploma

Tools

CRM software

Job description

Canon Information Technology Services, Inc. is seeking a Camera Pro Support Representative II to provide expert technical assistance for Canon consumer cameras and video products via phone, delivering an exceptional customer experience.

This remote, full-time role offers flexible scheduling, paid orientation and training, comprehensive benefits, company holidays, paid time off, a 401(k) with company match, tuition reimbursement, employee discounts, and salary hourly with shift differentials.