Remote Camera Pro Support Specialist II

Canon Information Technology Services; Jacksonville (FL); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Paid orientation and training

Medical, vision, dental, life保险

Company-paid holidays

Paid time off

401(k) with company match

Employee assistance program

Tuition reimbursement

Employee discounts

Pay differentials

Job summary

Canon Information Technology Services, Inc. is seeking a Camera Pro Support Representative II to join our remote team.

You will serve as a Tier 2 expert for Canon consumer camera and video products, assisting customers, CPS members, and handling service requests with CRM documentation. The role requires a high school diploma, 1-2 years experience, strong communication, troubleshooting skills, and deep photography knowledge.

Qualifications

• High school diploma or equivalent.
• 1-2 years of directly related experience.
• Strong verbal and written communication skills.
• Proficiency in troubleshooting and problem-solving.
• Patience and empathy when supporting customers.
• Experience in customer service or technical support roles.
• Knowledge of computer hardware, software, and operating systems.
• Ability to multitask, prioritize, and navigate multiple software systems in a remote/virtual environment.
• Advanced camera/photography knowledge (DSLR, lenses, sensors, video resolutions, etc.).

Responsibilities

• Provide expert technical assistance for Canon consumer camera and video products via phone.
• Assist customers with service requests, repair status updates, and payment processing.
• Support CPS members with troubleshooting, service coordination, equipment inquiries, and membership renewals.
• Guide users through detailed, step-by-step troubleshooting using product knowledge and support resources.
• Accurately document customer interactions using CRM tools to ensure consistent service and tracking.
• Escalate unresolved or complex issues to the appropriate internal teams as needed.
• Identify opportunities to recommend Canon's Total Care solutions and enhance overall customer value.
• Stay up to date on Canon products, services, and support tools through regular training and self-study.

Skills

Verbal communication

Written communication

Troubleshooting

Customer service

Technical support

Remote work

Photography knowledge

Education

High school diploma or equivalent

Tools

CRM software

Job description

Canon Information Technology Services, Inc. is seeking a Camera Pro Support Representative II to join our remote team.

You will serve as a Tier 2 expert for Canon consumer camera and video products, assisting customers, CPS members, and handling service requests with CRM documentation. The role requires a high school diploma, 1-2 years experience, strong communication, troubleshooting skills, and deep photography knowledge.