Remote Call Support Agent - Entry Level

Talentoma; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentoma announces an entry-level, full-time Remote Call Support Associate role designed for professionals who communicate clearly and remain patient when assisting customers from home. The position emphasizes listening, documentation, and adherence to approved resources while providing dependable service in a fully remote environment.

The role involves outbound follow-up calls, accurate record-keeping, and escalation of complex issues to the appropriate team, enabling growth in communication

Qualifications

• Entry-level candidates encouraged to apply.
• Clear and professional telephone communication is expected.
• Strong listening and interpersonal skills are essential.

Responsibilities

• Conduct approved outbound follow-up calls.
• Listen carefully to understand customer needs.
• Provide accurate information using approved resources.
• Document call details and customer interactions.
• Assist with routine service questions.
• Track unresolved requests and follow-up requirements.
• Escalate complex concerns to the appropriate team.
• Maintain accurate call and customer records.
• Follow established call-support procedures.

Skills

Strong listening

Interpersonal skills

Clear telephone communication

Organized

Job description

Talentoma announces an entry-level, full-time Remote Call Support Associate role designed for professionals who communicate clearly and remain patient when assisting customers from home. The position emphasizes listening, documentation, and adherence to approved resources while providing dependable service in a fully remote environment.

The role involves outbound follow-up calls, accurate record-keeping, and escalation of complex issues to the appropriate team, enabling growth in communication