Remote Customer Support Specialist - Issue Solver

Talentoma; Kentucky; On-site; USD 60,264 - 77,004; Full time

Job summary

Talentoma is looking for a Remote Customer Support Advisor to assist customers by providing guidance and resolving service-related concerns. This role combines customer service expertise with problem-solving skills to ensure exceptional customer experiences.

Responsibilities include assisting with account inquiries, maintaining customer records, and collaborating with internal teams. Candidates should possess strong communication skills, problem-solving abilities, and the capacity to work independently from a remote location.

Qualifications

• Customer support or client service experience preferred.
• Strong verbal and written communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Assist customers with account and service inquiries.
• Provide solutions to customer concerns and issues.
• Maintain accurate customer records.
• Follow up to ensure successful issue resolution.
• Collaborate with internal teams when needed.

Skills

Customer support experience

Strong communication skills

Problem-solving abilities

Interpersonal skills

Job description

Talentoma is looking for a Remote Customer Support Advisor to assist customers by providing guidance and resolving service-related concerns. This role combines customer service expertise with problem-solving skills to ensure exceptional customer experiences.

Responsibilities include assisting with account inquiries, maintaining customer records, and collaborating with internal teams. Candidates should possess strong communication skills, problem-solving abilities, and the capacity to work independently from a remote location.