Remote Support Specialist - Entry Level

Talentoma; Kentucky; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Fully remote work-from-home

Full-time position

Collaborative virtual team

Career development in customer service

Job summary

Talentoma is seeking an entry-level Remote Customer Support Specialist to provide responsive assistance to customers from home. You will answer questions, document interactions, and coordinate follow-ups in a fully remote, full-time capacity.

The role emphasizes clear written and verbal communication, customer-focused problem solving, and ability to work independently in a virtual environment. Training resources and remote support tools are provided.

Qualifications

• Clear, concise written and verbal communication is essential.
• Ability to resolve routine issues using approved resources.
• Strong attention to detail when documenting customer interactions.
• Comfortable learning new software and service procedures.
• Capable of prioritizing multiple customer requests without supervision.

Responsibilities

• Respond to customer questions through approved communication channels.
• Provide accurate information about routine products, services, and processes.
• Investigate straightforward customer concerns using available resources.
• Document customer interactions and support outcomes.
• Follow up on open service requests and unresolved questions.
• Escalate complex concerns to the appropriate internal team.
• Maintain organized customer records and support documentation.
• Identify recurring customer questions and communicate relevant patterns.
• Follow established service procedures and quality standards.

Skills

Strong written and verbal comms

Customer-focused problem solving

Active listening

Detail-oriented documentation

Ability to prioritize tasks

Learning new software

Independent remote work

Job description

Talentoma is seeking an entry-level Remote Customer Support Specialist to provide responsive assistance to customers from home. You will answer questions, document interactions, and coordinate follow-ups in a fully remote, full-time capacity.

The role emphasizes clear written and verbal communication, customer-focused problem solving, and ability to work independently in a virtual environment. Training resources and remote support tools are provided.