Remote Call Center Specialist - Entry Level

Think Tell Junction; Tampa (FL); On-site; USD 47,000 - 54,000; Full time

Job summary

Think Tell Junction in Tampa, FL, is seeking an Entry-Level Call Center Representative for a full-time, 100% remote role. You will help customers resolve questions and service issues, document outcomes, and coordinate with communications, marketing, and events teams to ensure smooth support.

The ideal candidate has a high school diploma or equivalent, and strong written and verbal communication skills. No prior experience is required; a reliable internet connection and a quiet workspace are

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication.
• Comfort using CRM, ticketing, email, chat, phone, and web-based tools.
• Ability to learn policies quickly and explain them clearly.
• Reliable internet access and a quiet workspace.
• Pre-employment background check required.

Responsibilities

• Handle assigned inbound or outbound calls and document outcomes.
• Review account or request details and note next steps clearly.
• Resolve routine questions and issues, escalating complex cases as needed.
• Follow up on open cases and promised actions for timely updates.
• Use approved resources while adapting to customer questions.
• Meet service-quality, response-time, and customer-satisfaction expectations.

Skills

Customer service

Communication

Written communication

Verbal communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Email tools

Chat tools

Phone systems

Web-based tools

Job description

Think Tell Junction in Tampa, FL, is seeking an Entry-Level Call Center Representative for a full-time, 100% remote role. You will help customers resolve questions and service issues, document outcomes, and coordinate with communications, marketing, and events teams to ensure smooth support.

The ideal candidate has a high school diploma or equivalent, and strong written and verbal communication skills. No prior experience is required; a reliable internet connection and a quiet workspace are