Remote Support Representative

Talentoma; North Carolina; On-site; USD 36,000 - 48,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Support Representative. This fully remote, full-time position is designed for a professional who is responsive, organized, and comfortable guiding customers through established processes.

You will respond to inquiries, gather details, provide accurate information from approved resources, document interactions, and help with routine issue resolution. Strong communication and dependable remote work habits are essential.

Qualifications

• Entry-level candidates encouraged to apply.
• Strong written and verbal communication.
• Good listening and problem-solving skills.

Responsibilities

• Respond to incoming support requests.
• Gather information needed to understand each request.
• Provide accurate information using approved resources.
• Document support interactions and requested actions.
• Assist with routine issue resolution.
• Coordinate follow-up when additional assistance is required.
• Update support records and contact information.
• Track unresolved requests until appropriate handoff.
• Follow service, documentation, and privacy requirements.

Job description

The Remote Support Representative provides direct assistance with routine questions, requests, and service needs through digital communication channels. This entry-level, full-time remote role is designed for a professional who is responsive, organized, and comfortable helping people navigate established processes.

• Respond to incoming support requests.
• Gather information needed to understand each request.
• Provide accurate information using approved resources.
• Document support interactions and requested actions.
• Assist with routine issue resolution.
• Coordinate follow-up when additional assistance is required.
• Update support records and contact information.
• Track unresolved requests until appropriate handoff.
• Follow service, documentation, and privacy requirements.
• Entry-level candidates are encouraged to apply.
• Strong written and verbal communication.
• Helpful and professional service style.
• Good listening and problem-solving skills.
• Strong attention to detail.
• Comfortable using computers and online systems.
• Ability to manage routine support requests.
• Strong organization and follow-through.
• Ability to learn support procedures quickly.
• Dependable and professional remote work habits.
• Fully remote work-from-home position.
• Full-time professional opportunity.
• U.S.-based remote work environment.
• Opportunity to build customer and support experience.
• Structured support processes and resources.
• Collaborative virtual team environment.