Remote Call Summary Records Specialist

HRS Talent Solutions; Scranton (Lackawanna County); Remote; USD 32,000 - 43,000; Full time

Job summary

HRS Talent Solutions is hiring for a Call Summary Records Assistant. This remote role supports customer service by entering confirmed outcomes, open questions, and next owners into the case system. Work may involve batches of recently closed calls, with emphasis on accuracy and policy compliance.

Candidates should be comfortable reading carefully, summarizing without embellishment, and using the employer's status labels. Training will cover note styles and the case system.

Qualifications

• Review assigned call summaries or approved transcripts.
• Match each item to the correct online customer case.
• Enter confirmed actions, open questions, and follow-up owners.
• Separate a customer request from an internal suggestion.

Responsibilities

• Protect private details in notes and attachments.
• Use the employer's status labels only when supported.
• Keep notes accurate and avoid embellishment.
• Ask for clarification when a call outcome is unclear.

Job description

HRS Talent Solutions is hiring for a Call Summary Records Assistant. This remote role supports customer service by entering confirmed outcomes, open questions, and next owners into the case system. Work may involve batches of recently closed calls, with emphasis on accuracy and policy compliance.

Candidates should be comfortable reading carefully, summarizing without embellishment, and using the employer's status labels. Training will cover note styles and the case system.