Remote Call Quality Analyst

Talentoma; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Call Quality Specialist to support the review and documentation of telephone interactions, ensuring adherence to established quality standards. This full-time, remote position emphasizes accuracy, confidentiality, and consistent communication.

Ideal candidates demonstrate strong written and verbal communication, attention to detail, and the ability to work independently from a U.S.-based home office.

Qualifications

• Entry-level candidates encouraged to apply.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Strong listening and observation abilities.
• Good organizational and documentation skills.
• Basic computer and internet proficiency.

Responsibilities

• Review assigned telephone interactions using established quality guidelines.
• Evaluate calls against approved communication standards.
• Document observations and quality findings accurately.
• Identify common communication or process opportunities.
• Follow established call-review procedures.
• Prepare routine feedback documentation.
• Escalate significant concerns according to established guidelines.
• Track assigned quality-review activities.
• Maintain confidentiality when handling customer information.
• Support consistent communication and service standards.

Skills

Written communication

Verbal communication

Attention to detail

Listening skills

Documentation

Organizational skills

Basic computer skills

Procedural compliance

Independence

Remote work

Call-review tools

Tools

Call-review software

Job description

Talentoma is seeking an entry-level Remote Call Quality Specialist to support the review and documentation of telephone interactions, ensuring adherence to established quality standards. This full-time, remote position emphasizes accuracy, confidentiality, and consistent communication.

Ideal candidates demonstrate strong written and verbal communication, attention to detail, and the ability to work independently from a U.S.-based home office.