Remote Call Center Associate - Entry-Level, Full-Time

Talentoma; Washington; On-site; USD 35,000 - 52,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Call Center Associate to handle routine customer conversations from home. You will listen, document interactions, and route requests using approved systems, maintaining professionalism throughout.

This full-time, fully remote role suits someone with clear communication, strong listening skills, and attention to detail, comfortable working in structured service processes and remote team collaboration.

Qualifications

• Entry-level candidates encouraged to apply.

Responsibilities

• Answer incoming customer calls through approved systems.
• Listen to customer questions and identify purpose of each interaction.
• Provide accurate information using established resources and procedures.
• Document customer conversations and follow-up actions.
• Update customer records after interactions.
• Route complex questions to the appropriate support team.
• Follow established call handling and service procedures.
• Complete assigned follow-up calls when required.
• Maintain professional and courteous communication.
• Monitor call queues and maintain timely responses.
• Communicate recurring questions to team members.

Skills

Verbal communication

Listening skills

Customer service

Phone communication

Computer literacy

Documentation

Attention to detail

Procedures compliance

Remote work reliability

Job description

Talentoma is seeking an entry-level Remote Call Center Associate to handle routine customer conversations from home. You will listen, document interactions, and route requests using approved systems, maintaining professionalism throughout.

This full-time, fully remote role suits someone with clear communication, strong listening skills, and attention to detail, comfortable working in structured service processes and remote team collaboration.