Remote Customer Support Specialist

Talentoma; Connecticut; On-site; USD 31,000 - 37,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Call Center Representative to join our full-time, work-from-home team. You will handle inbound and outbound calls, document interactions, and follow-up on customer inquiries using approved resources.

This role emphasizes professional communication and accuracy, with onboarding and training provided to ensure you succeed in a collaborative virtual customer-service environment.

Qualifications

• Entry-level position with onboarding and training provided.
• Strong verbal communication and listening skills required.
• Ability to work independently from home.
• Basic computer and keyboarding skills.
• Comfortable using digital systems while communicating with customers.

Responsibilities

• Answer incoming customer calls professionally.
• Conduct approved outbound communications.
• Document customer interactions and call outcomes.
• Follow established call-center procedures and service standards.
• Track open customer requests and follow-up requirements.
• Escalate complex concerns to the appropriate department.

Skills

Verbal communication

Active listening

Telephone etiquette

Typing speed

Digital systems navigation

Attention to detail

Independent work from home

Job description

Talentoma is seeking an entry-level Remote Call Center Representative to join our full-time, work-from-home team. You will handle inbound and outbound calls, document interactions, and follow-up on customer inquiries using approved resources.

This role emphasizes professional communication and accuracy, with onboarding and training provided to ensure you succeed in a collaborative virtual customer-service environment.