Remote Call Quality Specialist

Talentoma; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Call Quality Specialist to support the review and documentation of telephone interactions, ensuring adherence to established quality standards. This full-time, remote position emphasizes accuracy, confidentiality, and consistent communication.

Ideal candidates demonstrate strong written and verbal communication, attention to detail, and the ability to work independently from a U.S.-based home office.

Qualifications

• Entry-level candidates encouraged to apply.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Strong listening and observation abilities.
• Good organizational and documentation skills.
• Basic computer and internet proficiency.

Responsibilities

• Review assigned telephone interactions using established quality guidelines.
• Evaluate calls against approved communication standards.
• Document observations and quality findings accurately.
• Identify common communication or process opportunities.
• Follow established call-review procedures.
• Prepare routine feedback documentation.
• Escalate significant concerns according to established guidelines.
• Track assigned quality-review activities.
• Maintain confidentiality when handling customer information.
• Support consistent communication and service standards.

Skills

Written communication

Verbal communication

Attention to detail

Listening skills

Documentation

Organizational skills

Basic computer skills

Procedural compliance

Independence

Remote work

Call-review tools

Tools

Call-review software

Job description

The Remote Call Quality Specialist is an entry-level, full-time remote position supporting the review and documentation of telephone interactions. The role focuses on following quality standards, identifying opportunities for improvement, maintaining accurate records, and helping promote consistent professional communication.

• Review assigned telephone interactions using established quality guidelines.
• Evaluate calls against approved communication standards.
• Document observations and quality findings accurately.
• Identify common communication or process opportunities.
• Follow established call-review procedures.
• Prepare routine feedback documentation.
• Escalate significant concerns according to established guidelines.
• Track assigned quality-review activities.
• Maintain confidentiality when handling customer information.
• Support consistent communication and service standards.
• Entry-level candidates are encouraged to apply.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Strong listening and observation abilities.
• Good organizational and documentation skills.
• Basic computer and internet proficiency.
• Ability to follow detailed procedures consistently.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Structured onboarding and training.
• Digital call-review and documentation tools.