Remote Call Center Specialist – Premier Customer Service

AnswerNet; United States; Remote; USD 32,000 - 33,000; Full time

Job summary

AnswerNet is seeking a full-time, work-from-home Customer Service Representative to handle inbound calls about the community energy program. You will deliver premier customer service with clear written and verbal communication and work to resolve billing questions while adhering to SLAs.

The role requires a High School Diploma, 2 years of customer service experience, and the ability to work 8:00 AM-5:00 PM EST, Monday-Friday. Bilingual English/Spanish is a plus. Training is provided.

Qualifications

• High school diploma required; associate degree or higher preferred.
• 2 years of customer service experience recommended.
• Bilingual English/Spanish a plus.
• Proficiency with Excel and CRM systems preferred.

Responsibilities

• Answer inbound calls about the new community energy program.
• Provide premier customer service with strong written and verbal communication.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Excel

Microsoft Dynamics CRM

Education

High School Diploma

Associate degree or higher

Tools

Microsoft Dynamics CRM

Excel

Job description

AnswerNet is seeking a full-time, work-from-home Customer Service Representative to handle inbound calls about the community energy program. You will deliver premier customer service with clear written and verbal communication and work to resolve billing questions while adhering to SLAs.

The role requires a High School Diploma, 2 years of customer service experience, and the ability to work 8:00 AM-5:00 PM EST, Monday-Friday. Bilingual English/Spanish is a plus. Training is provided.