Remote Call Center Specialist - Paid Training & Growth

concentrix; Highland Park (IL); Remote; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Paid training

Qualfon University scholarship program

Care Coaches support

Fun@Work

Zusammenfassung

Qualfon is hiring a remote Customer Service Representative to support members and providers across the United States. You will handle inbound calls, route requests, document outcomes in our CRM, and collaborate with colleagues to resolve issues.

The role starts at $21 per hour and requires a GED or high school diploma, at least six months of customer service experience, and solid communication and computer skills. A high-speed internet connection and specific home-office criteria are required.

Qualifikationen

• High school diploma or GED required.
• Six months of customer service or telephone support experience; one year preferred.
• Typing speed of 25 WPM with 90% accuracy.
• Strong communication skills—clear, caring, and professional.
• Solid computer skills including MS Office and navigating the web.
• Reliability, flexibility, and a commitment to getting the job done right.
• Ability to collaborate with various departments and staff across the organization.

Aufgaben

• Handle inbound calls through an automated system and route to the correct department.
• Investigate inquiries and provide timely responses that meet SLAs.
• Document interactions in CRM and update account history after each inquiry.
• Collaborate with team members and customers to resolve service concerns.
• Make outbound calls to follow up on voicemails or provide requested information.

Kenntnisse

Customer service

Typing speed

Communication skills

MS Office

Web navigation

Reliability

Team collaboration

Ausbildung

High school diploma or GED

Tools

CRM software

Help desk software

Fax machines

Microsoft Office

Jobbeschreibung

Qualfon is hiring a remote Customer Service Representative to support members and providers across the United States. You will handle inbound calls, route requests, document outcomes in our CRM, and collaborate with colleagues to resolve issues.

The role starts at $21 per hour and requires a GED or high school diploma, at least six months of customer service experience, and solid communication and computer skills. A high-speed internet connection and specific home-office criteria are required.