Call Center Representative at concentrix Highland Park, IL

concentrix; Highland Park (IL); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid training

Qualfon University scholarship program

Care Coaches support

Fun@Work

Job summary

Qualfon is hiring a remote Customer Service Representative to support members and providers across the United States. You will handle inbound calls, route requests, document outcomes in our CRM, and collaborate with colleagues to resolve issues.

The role starts at $21 per hour and requires a GED or high school diploma, at least six months of customer service experience, and solid communication and computer skills. A high-speed internet connection and specific home-office criteria are required.

Qualifications

• High school diploma or GED required.
• Six months of customer service or telephone support experience; one year preferred.
• Typing speed of 25 WPM with 90% accuracy.
• Strong communication skills—clear, caring, and professional.
• Solid computer skills including MS Office and navigating the web.
• Reliability, flexibility, and a commitment to getting the job done right.
• Ability to collaborate with various departments and staff across the organization.

Responsibilities

• Handle inbound calls through an automated system and route to the correct department.
• Investigate inquiries and provide timely responses that meet SLAs.
• Document interactions in CRM and update account history after each inquiry.
• Collaborate with team members and customers to resolve service concerns.
• Make outbound calls to follow up on voicemails or provide requested information.

Skills

Customer service

Typing speed

Communication skills

MS Office

Web navigation

Reliability

Team collaboration

Education

High school diploma or GED

Tools

CRM software

Help desk software

Fax machines

Microsoft Office

Job description

Who We Are:

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

Starting hourly pay:

$21

Responsibilities:

What You’ll Do:

• Handle incoming calls through an automated phone system, answer routine to moderately complex questions from members and providers, and direct calls to the appropriate department when needed.
• Investigate member and provider inquiries and provide timely responses that meet established service level agreements (SLAs).
• Document customer interactions in a customer relationship management (CRM) system, process written requests from members, and maintain accurate records by updating account history with the outcome of each inquiry.
• Collaborate with team members, supervisors, and customers to address and resolve customer service concerns.
• Make outbound calls to members to follow up on voicemail messages, provide requested information, or support other operational business needs.

Qualifications:

Preferred Qualifications

• High school diploma or equivalent (GED) required.
• A minimum of six months of customer service or telephone support experience; one or more years is preferred.
• Typing speed of 25 WPM with 90% accuracy required.
• Strong communication skills-clear, caring, and professional.
• Solid computer skills, including MS Office and navigating the web.
• Reliability, flexibility, and a commitment to getting the job done right.
• Ability to collaborate effectively with various departments and staff across the organization.
• Familiarity with office equipment, including fax machines, as well as computer applications and telephone systems.
• Proficiency using help desk or customer support software to manage and resolve inquiries.

Work at Home Requirement:

High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot Wired provider- No mobile broadband connections allowed
Upload speed of 25 Mbps; Download sped of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100 ms
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS 14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.

What We Offer:

Paid training
All team members can further their education and earn a college degree through the Qualfon University scholarship program
Team members have FREE access to personal and professional support through the Qualfon Care Coaches
Last but not least, Qualfon is dedicated to ensuring all team members have Fun@Work!

EEO Statement

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.